Questions? We Have Answers!

How Does The Access License Work?

Choose a access duration that suits your projects & business for getting fully licensed to our library.

Get A Plan Or Only Purchase The Files You Like? We Offer Both!

Take your pick, sign up for a membership and get access to everything or if you only need a single track or a few and don’t want to become a member right away, you can simply make single purchases as a free guest via checkout. Maximum flexibility.

My Account Expired And I Do Not Want To Renew Again – What Is My License Status?

Don’t worry, during your membership period you will have obtained the license for all downloads you have made and you will be free of worries worldwide forever. We don’t give you any pressure, that’s why we never renew automatically, you decide yourself if you want to have new content and you can always recreate your account after your membership has expired. Remember, we deliver new quality audio content every week :).

Can I Resell Your Products?

Absolutely not – we explicitly forbid a resell without our permission – our content is provided with adrev and content id tracking and we would detect piracy directly and warn and prosecute you. Here we are serious about protecting our creators’ work with all available measures, that’s only fair – because time and energy went into each asset, which should be paid for. We ask this to be understood. If you are interested in a sales partnership, then let’s talk we offer some affiliate and sales options hello@sampleloader.com

Where Can I Use Your Products?

Everywhere! Our music, samples and soundeffects are 100% produced by us and therefore 100% royalty-free. We grant you an unlimited usage in all kind of commercial production & release based on your membership level. Your content stays forever – no copyright claims! For music producers using our Ableton Live templates: you need to change the arrangement before releasing the music. See the templates as a learning inspiration way of working. An 1-1 export without changing and releasing is not permitted.

How Do I Download Content After A Single Purchase?

After your purchase, you will receive an email with your personal download link – it will be sent to the email you use for the purchase. Check your spam folder if you don’t see the email, and if you have any issues, send an e-mail to hello@sampleloader.com. In your account dashboard you are able to download your purchased files,too.

How Can I Pay

You do your purchase with PayPal & Credit Cards like Visa, Amex, Mastercard.

Do you offer support for your products?

Yes! At any time we would love to help you for certain needs. Just send us an e-mail to hello@sampleloader.com

Can I Get A Refund?

Due to the nature of our products (offering non-tangible digital products) we DO NOT offer refunds once the product is sent and downloaded because it is not possible to “return” the product and ensure that the product is no longer used. We reserve the right to refuse any refund requests.
We DO NOT refund for compatibility problems. If you have for example Ableton live 9 instead of 10. It is your responsibility to know your software. We are not responsible for products that does not function properly if you system doesn`t meet the product’s requirements. All our products are tested and guaranteed to work.
We provide examples of the products you are purchasing. You are responsible for ordering the correct product. We cannot exchange your products if you bought the wrong one
However, we want you to be 100% satisfied with your purchase. If you are having issues with the files, if you need technical support or did not receive your purchase, please email us hello@sampleloader.com or use the facebook support form below and we will do our best to resolve the problem!

Damaged Products Or Missing Files?

If you have any issues with your purchase – we are there for you. Write us an e-mail to hello@sampleloader – if there is something missing in your purchased file or you got a broken Zip file. For music producers: We have a “Specifications: Read First” list on each product page. Make sure to accept that some of our templates using 3rd party plugins and/or Ableton packs are fully equipped with additional midi & audio channels containing recorded versions of external tools inside of a certain device. Just use your own plugins to fullfill the arrangement.